All orders are processed and shipped before 5:00 PM Monday to Friday. Orders received after 5:00 PM will be processed the next business day. Orders after 5 p.m hours on Friday will be processed on Monday.

All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments may be delayed due to the large difference in customs clearance of each country. During the entire process after ordering, you can track your order via your horlogeoutlet.nl customer portal or via the track and trace provided information to track the status of your order. More information can be found under 'How am I tracking my order?'. If you have any questions about ordering and delivering a watch on horlogeoutlet.nl, please contact us during our regular office hours (Monday to Friday from 9:00 AM to 5:00 PM)

We can cancel an order free of charge if we are informed before 4:00 PM of the day of the order by email info@horlogeoutlet.nl

Yes, horlogeoutlet.nl is an authorized dealer of ALL brands/watches we offer and they all come with full manufacturer warranties that are respected internationally. All our watches sold are guaranteed 100% authentic, brand new, unworn and delivered in the original manufacturer's packaging. We also offer DEMO watches, this is always clearly stated. DEMO watches, for example, have been used at a trade fair.

All products on horlogeoutlet.nl are priced in EUR, as we are located in the Netherlands. We will only charge you the exact EUR amount shown at checkout. If you are outside the European Union, any difference in the total amount charged will be due to currency conversion/fees from your financial institution. Please contact them for more information.

When your order has been shipped, you will receive an automated tracking email containing a tracking number. Can't find this tracking email? Create an account on watchoutlet.nl using the email address linked to your order. Go to the "My Accounts" page and click on the order number you want to track. Orders that have been shipped have an order status of 'Completed' and the
tracking number is listed under 'Shipping Details'. If your order does not appear in your account after you create one, please email info@horlogeoutlet.nl for assistance. We aim to answer all emails within 24 hours.

When purchasing our products you have the possibility to terminate the agreement without giving reasons January to October for fourteen days and in November and December
for thirty days from the day of receipt of the product. You can exchange your order for another product during that period or return it and your have your order refunded. When returning a watch due to a defect, we request that you first contact us (preferably by telephone).

Always use this when exchanging or returning of our returns form, which you can download here.

During the 14 day period from January to October and 30 days in November and December, in order to retain your right of withdrawal, you must to handle the product and any packaging with care. You can Only unpack or use the product during this period to the extent necessary to assess whether you want to keep the product. If If you exercise your right of withdrawal, you must return the product with all delivered goods accessories and - if reasonably possible - in the original packaging and condition, to return it to us. Our full obligation to you in case
You can also read about returns in our general terms and conditions.

When returning a complete order, we will refund you in full purchase amount back. Refund will be made within 14 days after we receive notification have received that you want to return this product. We do not charge any costs invoice for the return, but we will reimburse your costs for returning we do not. We will not accept unpaid mail. You are responsible for the return shipment and in the event of disappearance of a return We cannot be held responsible in the post either. We advise you therefore always return as carefully as possible (preferably by registered mail).
to steer.

Where can I make a complaint about horlogeoutlet.nl?

If you have a complaint about horlogeoutlet.nl, you can You can submit this via info@horlogeoutlet.nl . We strive to achieve this within one within 14 days from the date of receipt. A Complaints about a product or our service can be filed via a Complaints form from the website of the Webshop Keurmerk Foundation: www.keurmerk.info. The complaint will then be sent to both us and the Foundation Webshop Quality Mark sent.

On the e-commerce platform of horlogeoutlet.nl. Only one coupon code can be applied per order. Coupon codes can will not be combined with cart level discounts applied to your order have been applied.

Our watches are included on the website VAT priced. For outside EU import taxes may apply. We will bring you in for shipping via our delivery partner PostNL The Netherlands will be charged €5.95. Shipping to Belgium costs €7.95 calculated. We will charge a watch with a retail price of €100 or more no shipping charges to the Netherlands and Belgium.

Coupon codes can be used during checkout are entered. Enter your coupon code in the 'Coupons' field and click 'Apply'. Your shopping cart total will be reduced by the value of the coupon code.

Yes, you can buy brand new, unworn watches that were purchased at horlogeoutlet.nl, within the return period of 14 days exchange for store credit. Unfortunately we cannot provide a refund for
gifts. When exchanging or returning, always use our return form or exchange form, which you can download here .

In most cases your watch will have one instruction booklet for all specific functionalities included. Some brands do not offer a printed manual, but make the manuals available for download on their brand website. On the website horlogeoutlet.nl you will also find more information about your specific watch.

Most watch batteries last more than two last for years from the moment they are first put into the watch placed. If the watch stops functioning, this is why most likely due to a prematurely discharged battery cell that needs to be replaced become. Any qualified local watch repair shop, jeweler or watchmaker can replace the battery for you. Please visit our contact page if your battery is empty within the first 30 days.

Water resistance indicates how good a watch is sealed against the ingress of water. Usually it works accompanied by an indication of the static test pressure to which a sample of newly manufactured watches were exposed during a so-called leak test.

3 ATM = Not intended for exposure water

5 ATM = Splashproof, suitable for washing hands or light rain

10 ATM = Water sports, suitable for swimming, surfing etc.

20 ATM = Diving, suitable for extreme ocean depths

horlogeoutlet.nl is not liable for this a defective watch that has been exposed to a higher indication than indicated in the specifications.

Can I place a special order for a brand thatwatchoutlet.nl does not have on the website?

horlogeoutlet.nl has a careful curated collection of brands that we carry on our site. If you don't have a brand on our site, unfortunately we don't have it. We are open to it considering new and interesting brands. You can find new brands/collections propose to watchoutlet.nl via our contact pag

We have it for a limited number of brands spare watch straps in stock. You can order all other watch straps directly obtain by contacting the brand/manufacturer.

All brands we offer are supplied with an international manufacturer's warranty. All warranty issues must are handled directly with the watch manufacturer. That is why we advise you that
you keep your electronic invoice as proof of purchase at a authorized retailer. Please contact the manufacturer directly via the information in your warranty booklet or on the manufacturer's website the full warranty conditions and repair instructions. Normally the manufacturer's warranty does not cover: battery, crystal, strap or bracelet; damage as due to improper handling, lack of care, accidents or normal wear; damage due to contact with objects; water damage.

We aim to process your exchange/return as quickly as possible to be processed as soon as possible, but this can take up to 14 working days. In exceptional cases it can take up to 21 working days. As soon as your return has been processed, you will receive a message from us by e-mail.

Please contact us within 48 hours of receipt Contact us at info@horlogeoutlet.nl for further support. We take care of it that you will receive a working watch. You can include a brief description and a Add cell phone photo of the watch/damage to help guide the process accelerate. If any defects occur after wearing the watch, please contact us please contact the manufacturer to file a warranty claim.

Unfortunately, manufacturer warranties do not cover replacement of crystal and parts that have been accidentally damaged or not on the have been handled correctly. Please contact the manufacturer for one service center near you to have your crystal replaced. horlogeoutlet.nl has no control over the prices/costs of the service center. Most local, qualified watch repair shops can replace a crystal for a small fee.

We do not maintain watches at horlogeoutlet.nl. You can contact your manufacturer directly
watch for a list of service centers in your country.