All orders are processed and shipped before 5:00 PM Monday to Friday. Orders received after 5:00 PM will be processed the next business day. Orders after 5pm hours on Friday will be processed on Monday.

All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments may be delayed due to the large difference in customs clearance of each country. During the entire process after ordering, you can track your order via your horlogejoutlet.nl customer portal or via the track and trace provided information to track the status of your order.

More information can be found under 'How am I tracking my order?'. If you have any questions about ordering and delivering a watch on horlogeoutlet.nl, please contact us during our regular office hours (Monday to Friday from 9:00 AM to 5:00 PM)

We can cancel an order free of charge if we are informed before 4:00 PM of the day of the order by email info@horlogeoutlet.nl

Yes, horlogeoutlet.nl is an authorized dealer of ALL brands/watches we offer and they all come with full manufacturer warranties that are respected internationally. All our watches sold are guaranteed 100% authentic, brand new, unworn and delivered in the original manufacturer's packaging. We also offer DEMO watches, this is always clearly stated. DEMO watches, for example, have been used at a trade fair.

All products on horlogeoutlet.nl are priced in EUR, as we are located in the Netherlands. We will only charge you the exact EUR amount shown at checkout. If you are outside the European Union, any difference in the total amount charged will be due to currency conversion/fees from your financial institution. Please contact them for more information.